If you are booking a Doorstep Collection or Dropoff, we will attempt to collect/deliver to your doorstep whether that be your Front door or your Room door, when required you may need to meet us to let us into the building and if we are unable to reach your Door for any reason, we will leave the items within an agreed safe place such as a Reception, No refunds will be given in these cases if all has been done to reach the agreed meeting point.
